Refund Policy

If 28 days have passed since your purchase, we can’t offer you a full refund or change of booking date.

Play session bookings are non-refundable.

Party booking deposits are non-refundable.

Additional non-refundable items:

  • Gift cards

If you are approved, then your refund will be processed, and a credit will be applied to your credit/debit card or original method of payment, within 28 days of the date that you made the purchase.

Late or missing refunds

There is often some processing time before a refund is posted.

If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund after 28 days, please contact us at info@joesjunglesoftplay.co.uk.

If you need to change the date of your booking, contact us via Facebook messenger or call us on 01527529040.

All Gift Cards will be issued to the individual named at time of purchase. The named person cannot be changed after the purchase of the gift card.

Contact us at info@joesjunglesoftplay.co.uk for questions related to refunds.